Last updated: 1st December 2025

TN GROUP LTD (“True North”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, purchase our products, or communicate with us.

By using our website or providing personal data to us, you agree to the terms of this Privacy Policy.

1. Who we are

TN GROUP LTD

Registered address: Unit S, Fens Pool Avenue, Brierley Hill, England, DY5 1QA

Company number: 16863705

Email: info@wearetruenorth.co

Phone: 07359 651444

We are the data controller responsible for your personal data.

2. Data we collect

We may collect and process the following types of personal data:

A. Information you provide directly

• Name

• Email address

• Phone number

• Billing and delivery addresses

• Payment information (processed securely by third-party providers; we do not store full card details)

• Any information submitted through forms, email, or customer service enquiries

• Finance application details (processed by third-party finance providers)

B. Information collected automatically

• IP address

• Browser type and version

• Device information

• Website usage data (pages visited, time spent, referral source)

• Cookies and tracking technologies (see Section 9)

C. Order and customer history

• Products purchased

• Order value

• Delivery and installation information

• Warranty claims

• Support and service interactions

D. Sensitive data

We do not intentionally collect sensitive personal data (e.g., health data, ethnicity) unless explicitly provided by you and necessary for service delivery. We do not request or encourage sensitive data.

3. How we use your personal data

We process your data for the purposes below, under the lawful bases required by UK GDPR.

A. To fulfil orders and deliver services

Lawful basis: Contractual necessity

• Processing payments

• Providing order updates

• Arranging delivery and installation

• Providing customer support

B. To manage your customer account

Lawful basis: Contractual necessity

C. To communicate with you

Lawful basis: Legitimate interest or consent

• Responding to enquiries

• Sending service updates, warranty information, and product notices

• Marketing communications (only with your consent; you may opt out anytime)

D. To improve our website and products

Lawful basis: Legitimate interest

• Analytics

• User behaviour insights

• Website performance monitoring

E. To meet legal obligations

Lawful basis: Legal requirement

• Tax, accounting, and regulatory compliance

• Responding to lawful requests from authorities

4. Sharing your data

We may share your personal data with trusted third parties, including:

• Payment processors (e.g., Stripe, finance providers)

• Delivery partners and installation teams

• IT service providers (hosting, security, analytics)

• Professional advisers (legal, accounting)

• Platforms used for email, CRM, or automated communication

We require all third parties to maintain strict confidentiality and comply with UK GDPR.

We never sell your personal data.

5. International transfers

Some service providers may be located outside the UK. Where this occurs, we ensure:

• An adequacy decision is in place or

• Proper safeguards such as Standard Contractual Clauses (SCCs) are used

We ensure all overseas transfers comply with UK GDPR standards.

6. Data retention

We keep personal data only as long as necessary:

• Order records: 6 years (for tax and accounting laws)

• Warranty records: for the duration of the warranty + 1 year

• Enquiry data: up to 24 months

• Marketing data: until you withdraw consent

• Website analytics data: typically 26 months (varies by provider)

Once no longer required, data is securely deleted or anonymised.

7. Your rights under UK GDPR

You have the following rights:

• Right to access – request a copy of your personal data

• Right to rectification – correct inaccurate data

• Right to erasure – request deletion where legally permitted

• Right to restrict processing

• Right to data portability

• Right to object to processing (including marketing)

• Right to withdraw consent at any time

• Right to lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: www.ico.org.uk

To exercise your rights, contact: info@wearetruenorth.co

8. Security measures

We implement appropriate technical and organisational measures to protect your data, such as:

• Encrypted connections (HTTPS/SSL)

• Secure payment gateways

• Access controls and authentication

• Regular security audits

• Staff training on data protection

However, no online system is completely secure; you provide data at your own risk.

9. Cookies and tracking

We use cookies to:

• Enable website functionality

• Analyse site performance

• Personalise user experience

• Support marketing and retargeting

Types of cookies:

• Essential

• Performance

• Functionality

• Advertising

You can manage or disable cookies via your browser settings. A full Cookie Policy can be drafted if you need one.

10. Links to other websites

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

11. Changes to this policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Last updated” date.

12. Contact us

For questions about this Privacy Policy or your personal data rights, contact:

info@wearetruenorth.co

TN GROUP LTD, Unit S, Fens Pool Avenue, Brierley Hill, England, DY5 1QA